Customer service and order care
Returns and Refund Policy
CajunGrocer.com wants every order to arrive in good condition and be handled fairly if something goes wrong. Our policy depends on the product type and condition of the shipment because we sell both shelf stable groceries and frozen or perishable Louisiana foods.
Contact us before returning merchandise so we can review the issue and provide return instructions when a return is appropriate.
Damaged Products
We take extra care when packing orders so products arrive safely. Glass jars and fragile items may be wrapped with protective cushioning and packed to reduce movement during shipment.
If a product arrives damaged, contact us within 5 business days after receiving the package. Include the order number, damaged item name, and photos of the damaged product and packaging when possible.
Retain all packaging materials until the issue is resolved. The carrier may need to inspect or collect the packaging. When valid shipping damage is confirmed, CajunGrocer.com will replace the damaged item at no charge or work with you on an appropriate resolution.
Perishable Food Orders
Perishable orders are handled differently because frozen and refrigerated products cannot be restocked or resold after they ship.
All perishable food orders are final and are not eligible for return or refund except when a valid issue is confirmed, such as an expired product or an error made by CajunGrocer.com.
Frozen products sent by Ground or Home Delivery carry more transit risk. Refunds or reships are not issued for frozen items selected for Ground or Home Delivery.
Unopened Shelf Stable Items
You may request a return for an eligible shelf stable item within 30 days of receiving the order. Returned food products must be unopened, unused, and in resalable condition. Products with a broken tamper evident seal cannot be returned.
Unless a return is caused by a CajunGrocer.com error or confirmed shipping damage, original shipping charges are not refundable and the customer is responsible for return shipping costs.
Return Authorization Required
Contact us before sending merchandise back to request a return authorization number. Returns sent without authorization may be delayed or may not be accepted.
Include the packing slip and return authorization number with an approved return.
Return addressCajunGrocer.com
c/o Return Merchandise Dept.
1008 Harimaw Ct W
Metairie, LA 70001
Refunds and Exchanges
Allow up to 15 days after an approved return is received for a refund or exchange to be processed. We will send an email when processing is complete.
Return Policy FAQ
- What should I do if my order arrives damaged?
- Contact CajunGrocer.com within 5 business days after receiving your package. Include your order number, the damaged item name, and photos of the damaged product and packaging when possible.
- Do I need to keep the packaging?
- Yes. Retain all packaging materials until the issue is resolved because the carrier may need to inspect or collect the packaging.
- Can I return frozen or perishable foods?
- Perishable food orders are final and are not eligible for return or refund except when a valid issue is confirmed, such as an expired product or an error made by CajunGrocer.com.
- Can I return unopened shelf stable items?
- Eligible shelf stable items may be returned within 30 days if they are unopened, unused, and in resalable condition. Food products with broken tamper evident seals cannot be returned.
- Do I need a return authorization number?
- Yes. Contact CajunGrocer.com before returning merchandise so we can review the issue and provide a return authorization number when appropriate.
- How long does a refund or exchange take?
- Allow up to 15 days from the time an approved return is received for a refund or exchange to be processed.
Questions or a Return Request?
Use our secure support system for damaged products, return requests, refunds, and exchanges. Include your order number and photos when applicable.