Ordering and customer care
Frequently Asked Questions
Find quick answers about ordering Louisiana food, frozen shipping, scheduled shipments, tracking, returns, rewards, and wholesale purchases.
Need help with a specific order? Include your order number and any relevant photos in a support ticket so Customer Service can review the details.
Orders and Payment
When will my order begin processing?
Orders placed before 1:00 PM Central Monday through Thursday generally begin processing that business day. Orders placed after the cutoff begin on the next business day. Some products require 1 to 2 additional processing days.
Can I add a comment or gift message to my order?
Yes. Checkout includes fields for order comments and an optional gift message. Add those details before completing payment so they remain attached to the order.
Can I schedule an order for a future ship week?
Eligible orders can be assigned a future shipping week during checkout. This is especially important for live crawfish, Drago's oysters, King Cakes, holidays, and scheduled events.
Shipping and Frozen Food
How are frozen products packed?
Frozen and perishable products are packed in an insulated cooler with dry ice or gel packs selected for the product and shipping method.
Why is Express Saver preselected for my cart?
When a cart contains a frozen product, checkout preselects FedEx Express Saver because Ground or Home Delivery may arrive later than expected and increase the risk of thawing.
Do frozen products ship over the weekend?
No. Perishable products do not ship over the weekend because they should not remain in a carrier facility longer than necessary.
How are shipping rates calculated?
Rates are calculated from the actual shipment details, including package weight, dimensions, destination, service, and the connected FedEx account rate. Perishable-order packaging is included in the quoted charge.
Tracking, Problems, and Returns
How do I track my order?
Tracking information is sent when your shipment is created. Signed-in customers can also review order information in their account order history.
What should I do if an item arrives damaged?
Contact Customer Service within 5 business days. Include the order number, damaged item name, and clear photos of the product and packaging. Keep all packaging until the issue is resolved.
Can frozen or perishable food be returned?
Perishable food orders are final except when a confirmed issue resulted from an expired product or a CajunGrocer error. Frozen items selected for Ground or Home Delivery are not eligible for refunds or reships due to thawing or delayed arrival.
Products, Rewards, and Wholesale
How will I know when an out-of-stock product returns?
Use the stock-alert option on the product page. CajunGrocer will send an email when inventory becomes available again.
How does CajunCash work?
Registered customers earn 1 CajunCash point for each eligible merchandise dollar. One hundred points equal $1 toward a future eligible purchase, subject to the program rules.
Does CajunGrocer offer wholesale purchasing?
Yes. Wholesale pricing is available to qualifying specialty retailers and food-service operators. The current minimum wholesale order is $500 before freight.
Still Need Help?
Customer Service can help with product questions, order changes, shipping, tracking, refunds, and damaged packages.